Monday, November 18, 2013

The "Call": 10 ways the “death call” app improves the everyday lives of directors


Mobits™ greatly improves your ability to expeditiously provide arrangement information to families and mourners.  By doing so, it improves the everyday lives of funeral directors in the following 10 ways:

  1. Families wanting to save money on motorcycle escorts – with Mobits™, directors can tell families that as long as someone in each car has a smartphone, if they become separated from the motorcade, they can easily get to the location by using the Mobits™ mapping and navigation. It reduces for directors, negative feedback and emotions from family getting lost and/or disconnected from the motorcade.  Bottom line: It reduces calls (and the length of calls!!) from family.
  2. Out-of-town/out-of-country families' communications – Mobits™ gets the word out in the fastest way possible to family and friends, near and far. Bottom line:  It reduces calls from out-of-town and out-of-country families.
  3. Attending mourners – Mobits™ makes it easy for everyone to navigate! Bottom line: It reduces calls from attending mourners asking about directions.
  4. Arriving and/or delayed mourners – Mobits™ can be texted to a mourner's cell phones rather than giving directions over-the-phone. Bottom line:  It provides a good option for handling arriving and delayed mourners both in-person and over-the-phone.
  5. Arrangements' information calls – Mobits™ reduces the need for mourners to call the funeral home for information. Bottom line: It reduces the general inquiries both in-person and over-the-phone.
  6. Families wanting to save money on newspaper obits – Mobits™ are significantly less costly than newspaper obituaries, reach farther, can be updated and can be marked up.  Bottom line: Mobits™ serve families better than newspapers and generate income.
  7. Families wanting to save money on printing - Mobits™ can reduce the need and/amount of printed programs and programs can be loaded on Mobits™. Bottom line: Mobits™ give families a lower cost option for programs.
  8. Reduce requests from family and mourners – Mobits™ have an optional tap-to-call family feature and can be used to send email messages between family and mourners. Mobits™ reduce the need to act as the go-between for family and mourners. Bottom line: Mobits™ reduce work.
  9. Newspaper obits changes, errors and timing – Mobits™ are ready in 4 hours and can be changed. Bottom line: Mobits™ do more than newspaper obits and a better job of notifying people of deaths.
  10. Get more first calls – Mobits™ put directors in better position to get first calls. Bottom line: Mobits™ get more first calls.
Unless the director already has it, every time someone calls the funeral home, the entrepreneurial director will always ask for a mobile phone number. The reason is the entrepreneurial director will want their funeral home's information implanted or loaded on as many mobile devices as possible.

Then, when the need for a funeral arises, that funeral home can be contacted more readily with just a few taps on a mobile phone.

One funeral home may be in a family rep's mind, and other funeral home may be in their mobile device. Of course, the goal is to be in both their mind and mobile device.

But consider the situational dynamics of the family rep: Time is of the essence. They're grieving. They're stressed. And they have to make decisions fast.

In that situation, some family reps will choose the most expeditious option.

What if you're the funeral home in the family rep's mind, but not the funeral home in their mobile device?

Why risk missing out on any death calls simply because your funeral home wasn't a family rep's easiest option? Even though you offer the best service available? And even though the family rep knew of and liked your work?

Getting that first call is extremely important, and depends in part, on how fast family reps can reach you.

Every time you get a mobile phone number, you or your staff member(s) can send it a text that will link back to the funeral home and even better, can put an icon on people's mobile phones, putting your funeral home in the best position possible for getting future first calls.

Bottom line: Mobits™ improves your customer satisfaction, it reduces unnecessary and unproductive calls (and the length of calls!!) to you and your staff, it reduces your work, it generates you income, and it best positions you to get that critical first call!

Mobits™ are the hardest working tools in the deathcare industry!

Don't you agree? Either way, we still would like to get your feelings on this subject. Click or tap The "Call" to go to our blog and post your comments! For a demo, text the term "Mobits" to the phone number 72727. Our contacts: phone, 786-763-1875, website, www.mobits.org, email, info@mobits.org.

To demo a Mobits™ outside of the United States, type or copy the following link into a web browser on a mobile phone or device: http://bit.ly/1bgS4QJ.

The "Call" Blog and Email for Funeral Directors